Former Administrator Ohio BWC
(Contributing Author, Coaching/Consulting)
With four decades of work nearly evenly divided between the public and private sectors, Marsha Ryan has expertise in energy and insurance. With a special interest in regulation, in corporate governance, and in community and economic vitality, Ryan finds her passion in developing great teams to tackle complex business and customer service issues.
Ryan spent nearly twenty years as an executive with American Electric Power, serving in such varied roles as Marketing Director for Appalachian Power in Virginia and West Virginia, as President and COO of Indiana Michigan Power, and as Senior Vice President of Customer Operations for the eleven-state, 5 million customer power provider. Following a major merger with Central and Southwest Utilities, she led the integration of customer operations in large call centers, billing and IT systems, and revenue and collections.
Ryan also served as Administrator (CEO) of the Ohio Bureau of Workers' Compensation, appointed to that post by Ohio Governor Ted Strickland. The OBWC, one of the largest single line insurers in the US, has assets of 20 billion dollars. During her tenure, Ryan's focus was re-building the BWC's reputation, establishing the first bi-partisan multi-disciplinary Professional Board of Directors, and restoring actuarial soundness to the insurance operations.
Early in her career, Ryan worked in various regulatory and law enforcement positions, ranging from consumer fraud investigation, to nuclear safety, to gas pipeline safety.
She is a Director of State Auto Mutual Insurance Companies, where she chairs the Audit Committee and also serves on the Nominating and Governance Committee, the Independent Committee, and the Risk Committee. Over the years, she has enjoyed serving on many not -for -profit boards, business associations, and economic development initiatives. She is a founder and co-chair of the Columbus chapter of Women Corporate Directors, a global organization that focuses on Governance for public and private boards. She is also a founding member of the Ross Leadership Institute.
She lives in Columbus Ohio and Naples, Florida, with her husband of more than 30 years, Harry J. Ryan.